Privacy Policy

Last updated: 21 June 2026

This Privacy Policy explains how Draycott IT Services (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit ds-ltd.co.uk or get in touch with us. We are committed to handling your data lawfully and transparently in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Draycott IT Services provides IT support to businesses across Warrington, Cheshire, Merseyside, and Greater Manchester.

Address: 16 Langton Green, Woolston, Warrington WA1 4BU
Phone: 01925 595 806
Email: info@ds-ltd.co.uk

For the purposes of data protection law, Draycott IT Services is the data controller for the personal information described in this policy.

The information we collect

Information you give us. When you complete our contact form, email us, or call us, we may collect your name, email address, phone number, business type, and any details you choose to include in your message.

Information we collect automatically. When you browse our website we may collect technical information such as your IP address, browser type, device, the pages you visit, and how you arrived at our site. This is gathered through cookies and similar technologies.

How we use your information

  • To respond to your enquiries and provide quotes for IT support.
  • To deliver, manage, and improve our services to you.
  • To understand how our website is used and improve its performance.
  • To meet our legal and regulatory obligations.

Our lawful bases. We rely on your consent (for example, when you submit an enquiry or accept analytics cookies), our legitimate interests (running and improving our business and website), and the performance of a contract where we provide services to you.

Cookies and analytics

Our website uses cookies to function correctly and to help us understand visitor activity. We use Google Analytics and Google PageSpeed Insights (via Google Site Kit) to measure website performance. These tools may set their own cookies; you can learn more in Google’s Privacy Policy. You can control or delete cookies through your browser settings at any time.

Sharing your information

We do not sell your personal information. We may share it with trusted service providers who help us run our business — for example, our website host, email and Microsoft 365 providers, and analytics providers — and only so far as needed to provide their service. We may also disclose information where required by law.

How long we keep your information

We keep personal information only for as long as necessary to fulfil the purposes set out in this policy, to meet our legal and accounting obligations, and to resolve any disputes. When it is no longer needed, we securely delete it.

How we protect your information

We use appropriate technical and organisational measures to keep your data secure and to prevent unauthorised access, loss, or misuse.

Your rights

Under UK data protection law you have the right to access your personal data, to have it corrected or erased, to restrict or object to its processing, and to data portability. To exercise any of these rights, contact us at info@ds-ltd.co.uk.

If you have a concern about how we handle your data, you can contact us first, and you also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us on 01925 595 806 or at info@ds-ltd.co.uk.