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Mon–Fri · 8am–6pm
Answers to the questions we hear most often. If yours isn’t covered below, get in touch and we’ll come back to you quickly.
Do I need to be in your area to get IT support?
Remote support is available UK-wide. On-site visits are scheduled within Warrington, Cheshire, Merseyside and Greater Manchester — give us a call to confirm your specific postcode.
How long does it take to switch IT providers?
Most onboardings take one to two weeks. We audit your current setup, take a secure handover of credentials, deploy monitoring, and document everything before going live. Your day-to-day support never goes dark during the transition.
It starts with a free discovery call, then a kick-off where we audit your network, document your systems, deploy monitoring and remote access tools, and set up your support portal. You’ll get a written summary of what we found and what we recommend.
Will my staff have to deal with new systems?
Almost never. We work behind the scenes with your existing kit and software. Your team gets one phone number and one email address for IT issues — that’s typically the only change they notice.
Do you support Apple Macs as well as Windows?
Yes. We support mixed environments — Windows, macOS, mobile, and the major Linux distributions where SMBs use them. Most of our clients run Windows with Microsoft 365 and a few Macs for design or leadership.
What if our internet goes down?
Our remote helpdesk can advise over the phone while your line is down, and we’ll coordinate directly with your ISP for faster resolution. For business-critical sites we recommend a 4G/5G backup line — we can specify and install one for you.
Do you cover server hardware repairs?
On managed plans we include diagnosis and replacement coordination. Replacement parts are billed at cost. For older servers we’ll usually recommend a refurbished replacement or a cloud-first alternative — we don’t push expensive new hardware unless it genuinely makes sense.
Our standard helpdesk runs Monday to Friday, 08:00–18:00. Premium-tier clients get same-day response on critical issues outside hours, and round-the-clock critical incident response is available as an add-on for businesses that genuinely need it.
Will I be tied into long contracts?
No. All managed plans cancel with 30 days’ notice. Ad-hoc work is pay-as-you-go. We earn the right to renew every month — that’s how we like it.
How do you keep our data secure?
Layered protection: endpoint EDR, patch management, MFA on every account, tested backups for both servers and Microsoft 365 data, and Cyber Essentials guidance if you want certification. We document what’s protected and how to restore from each backup.
Can you handle Microsoft 365 migrations?
Yes — this is a regular project for us. Email-only migrations are typically one to three days; full file and SharePoint migrations take one to two weeks for an average SMB. We migrate over weekends where possible to avoid downtime.
Do you only work with small businesses?
Our managed plans are sized for businesses with 5–50 users — that’s where we add the most value. We have clients in education, nurseries, professional services and small charities. For sole traders we usually recommend ad-hoc support; managed isn’t economical at one or two users.
Have questions? We’re here for you. Reach out for assistance, and our friendly team will respond promptly.
support@draycott-it.co.uk
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+44 1925 000000
Warrington, Cheshire
