Mon–Fri · 8am–6pm
Mon–Fri · 8am–6pm
Quick answers to the questions Warrington businesses ask us most. Can’t find what you’re looking for? Our team is only a phone call away.
Remote support is available UK-wide. On-site visits are scheduled within Warrington, Cheshire, Merseyside and Greater Manchester — give us a call to confirm your specific postcode.
Most onboardings take one to two weeks. We audit your current setup, take a secure handover of credentials, deploy monitoring, and document everything before going live. Your day-to-day support never goes dark during the transition.
It starts with a free discovery call, then a kick-off where we audit your network, document your systems, deploy monitoring and remote access tools, and set up your support portal. You will get a written summary of what we found and what we recommend.
Almost never. We work behind the scenes with your existing kit and software. Your team gets one phone number and one email address for IT issues — that is typically the only change they notice.
Yes. We support mixed environments — Windows, macOS, mobile, and the major Linux distributions where SMBs use them. Most of our clients run Windows with Microsoft 365 and a few Macs for design or leadership.
Our remote helpdesk can advise over the phone while your line is down, and we will coordinate directly with your ISP for faster resolution. For business-critical sites we recommend a 4G/5G backup line — we can specify and install one for you.
On managed plans we include diagnosis and replacement coordination. Replacement parts are billed at cost. For older servers we will usually recommend a refurbished replacement or a cloud-first alternative — we do not push expensive new hardware unless it genuinely makes sense.
Our standard helpdesk runs Monday to Friday, 08:00–18:00. Premium-tier clients get same-day response on critical issues outside hours, and round-the-clock critical incident response is available as an add-on for businesses that genuinely need it.
No. All managed plans cancel with 30 days notice. Ad-hoc work is pay-as-you-go. We earn the right to renew every month — that is how we like it.
Layered protection: endpoint EDR, patch management, MFA on every account, tested backups for both servers and Microsoft 365 data, and Cyber Essentials guidance if you want certification. We document what is protected and how to restore from each backup.
Yes — this is a regular project for us. Email-only migrations are typically one to three days; full file and SharePoint migrations take one to two weeks for an average SMB. We migrate over weekends where possible to avoid downtime.
Our managed plans are sized for businesses with 5–50 users — that is where we add the most value. We have clients in education, nurseries, professional services and small charities. For sole traders we usually recommend ad-hoc support; managed is not economical at one or two users.
Warrington and Cheshire businesses have trusted Draycott IT Services for over 30 years. Get a free, no-obligation chat today.
