Mon–Fri · 8am–6pm
Mon–Fri · 8am–6pm
IT support for Warrington businesses from our team in Woolston. Remote help in minutes, an engineer at your door the same day for urgent faults, and plain answers rather than jargon.
Warrington is home for us. Draycott IT Services is run from Woolston by Neil Draycott, who spent more than 30 years in IT, including roles as an IT manager and senior engineer, before setting up the business. We look after small and medium-sized firms across the town, most of them with between 5 and 50 staff, including nurseries, education, professional services and small charities.
Because we are in the town, on-site help is a short drive rather than a promise. Most on-site requests in Warrington are handled the same working day. In practice, most problems never need a visit: our remote helpdesk usually picks up within 15 minutes during business hours and fixes the issue while you carry on working.
You will deal with people you can name. There is no overseas call centre and no ticket that disappears for a week. If you ring us, you speak to someone who knows your setup.
We support businesses right across the borough, including:
We also cover Great Sankey, Penketh, Padgate, Winwick Quay, Culcheth, Grappenhall and Appleton. If you are anywhere in WA1 to WA5 or WA13, you are close to us.
Changing IT provider is less painful than most people expect. Most moves take one to two weeks:
Your staff carry on as normal throughout. Most of them only notice one change: a single phone number and email address for IT problems.
Outside Warrington, we support businesses in Widnes, Runcorn, Frodsham, Northwich and across Cheshire. See every town on our areas we cover page.
Every service below is available across Warrington. Not ready for a monthly plan? Ad-hoc support is £95 an hour with no commitment, which is often the right choice for sole traders and very small teams. All prices exclude VAT. See all prices.
A fixed monthly fee for monitoring, security patching, Microsoft 365, antivirus and helpdesk support, from £59 per user per month. Cancel with 30 days’ notice.
Password resets, locked accounts, email and Wi-Fi problems, usually fixed over a secure connection in one call.
New PCs, printers, cabling, Wi-Fi access points, hardware faults and office moves. Same-day for urgent issues in Warrington.
New setups, email moves, Teams and SharePoint set up around how your staff work, and licence checks so you only pay for what you use.
Endpoint protection, multi-factor authentication, backups we test by restoring them, and help getting Cyber Essentials.
Independent advice from 30 years in IT. We are not tied to any brand, so we recommend what suits your business and budget.
Most enquiries answered the same working day. Remote help often within minutes.
Warrington-based engineers. No overseas call centres, just friendly local people.
Deep experience across Microsoft products and services, sized for SMBs.
We explain everything in clear, simple language. No jargon, no confusion.
“Neil has supported our business for well over a decade now. Great experience in all aspects of IT, always able to provide the most suitable and effective solutions. Approachable, trustworthy and efficient. Always willing to pick up the phone to quickly resolve any IT issue. I would always recommend Draycott Services.”
Jack Sheppard | Ashton House Nursery
In Woolston, Warrington (WA1). Most on-site requests in Warrington are handled the same working day.
Our helpdesk runs Monday to Friday, 8am to 6pm. Premium plan clients get same-day response to critical problems, and round-the-clock cover for critical incidents is available as an add-on for businesses that need it.
Managed plans start at £59 per user per month for Standard and £89 per user per month for Premium, covering all the standard devices each person uses. Ad-hoc support is £95 an hour with no commitment. All prices exclude VAT.
No. Managed plans can be cancelled with 30 days’ notice, and ad-hoc work is pay as you go.
No. We support Windows, Macs, phones and tablets. Most of our clients run Windows with Microsoft 365 and a few Macs.
Our managed plans work best for businesses with 5 to 50 users. For one or two people, ad-hoc support at £95 an hour usually makes more sense, and we will tell you so.
We will help over the phone and chase your broadband provider for you. If being offline would stop your business, we can fit a 4G or 5G backup line.
Tell us what is going on and we will come back to you within 24 hours, usually the same working day. The first conversation is free and there is no obligation. Call 01925 595 806 or email info@ds-ltd.co.uk.
