Mon–Fri · 8am–6pm
Mon–Fri · 8am–6pm
Reliable IT support for Chester businesses, a 35-minute drive from our Warrington base via the M56. Local engineers, remote help in minutes, no jargon.
Chester’s business base splits three ways. There are the professional and financial firms clustered on Chester Business Park off the A55, the retail and hospitality trade in the city centre and out at Cheshire Oaks, and a long tail of small consultancies and practices working from offices around Hoole, Boughton and Sealand Road. Each has a different IT problem. Business Park tenants often inherit enterprise-grade kit they no longer have the staff to run. City-centre firms are usually on Microsoft 365 across a mix of laptops with nobody checking that the backups actually restore.
We cover Chester from our Warrington base, roughly 35 minutes via the M56 and A55. Most problems never need a visit. Remote support usually has an engineer looking at the fault within minutes of your call. When someone genuinely has to be on site, a failed switch, a server that will not boot, an office move, we aim to reach Chester clients the same working day for urgent faults and the next working day for planned work.
Two things come up again and again with Chester businesses. The first is connectivity: the city centre, the Business Park and the outlying industrial estates all have very different broadband and leased-line options, and we will tell you honestly what is available at your postcode before you commit to a contract. The second is security compliance. Firms handling client money or personal data, accountants, solicitors, recruiters, are increasingly asked about Cyber Essentials by their own customers. We walk clients through it without turning it into a consultancy project.
We also support businesses in Ellesmere Port, Neston, Frodsham, Runcorn and Widnes. See every town on our areas we cover page.
The same full service range across our coverage area. We work with financial services firms, professional consultancies and tourism-related businesses in and around Chester.
Monitoring, patching, helpdesk and Microsoft 365 — from £65 per user per month.
Fast, secure help without waiting for an engineer to drive out — usually resolved in minutes.
Same-day on-site for urgent issues across our coverage area, next-day for standard visits.
Tenant setup, email migration, Teams, SharePoint and licence management.
Endpoint protection, tested backups and Cyber Essentials guidance.
Vendor-independent strategic advice from a 30-year veteran.
Most enquiries answered the same working day. Remote help often within minutes.
Warrington-based engineers. No overseas call centres — just friendly local experts.
Deep experience across Microsoft products and services, sized for SMBs.
We explain everything in clear, simple language. No jargon, no confusion.
“Neil has supported our business for well over a decade now. Great experience in all aspects of IT, always able to provide the most suitable and effective solutions. Approachable, trustworthy and efficient — always willing to pick up the phone to quickly resolve any IT issue. I would always recommend Draycott Services.”
Jack Sheppard | Ashton House Nursery
No. On-site visits are included on Premium managed plans across Chester and the wider Cheshire area. Standard plan clients can book visits at a discounted rate, and ad-hoc call-outs are quoted up front. There is no travel surcharge for Chester postcodes.
Chester is around 35 minutes from our Warrington base via the M56 and A55. Urgent faults get a same-working-day visit wherever possible, and planned work is normally next working day. In practice most issues are resolved remotely before a visit is needed at all.
Yes. We work with office-based firms across Chester Business Park, Sealand Road and the city centre. If you have inherited a server or network from a previous IT provider we will audit it first and tell you plainly what is worth keeping and what is costing you money.
Yes. We explain what the assessment actually asks for, close the gaps such as multi-factor authentication, patching, endpoint protection and firewall configuration, and support you through submission. It is a common requirement for Chester firms bidding for public sector or larger corporate contracts.
Not at all. Businesses with roughly five to fifty users are where our managed plans fit best. Below five people, ad-hoc support at £95 per hour is usually more economical, and we will tell you if that is the better option for you.
IT support that is local to Chester. Free, no-obligation chat today.
